Privacy Policy
VIAMATION (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your personal data in connection with the use of our automation services (the “Service”).
Who We Are
VIAMATION is a web-based automation service operated and registered in Ireland. We provide subscription-based automation tools for everyday business tasks to businesses.
If you have questions about this policy, you can contact us at: support@VIAMATION.ie
What Data We Collect
We may collect and process the following types of data:
a. Account Information
- Name, business name
- Email address
- Billing details (processed via third-party payment providers)
b. Connected Services Data
- Metadata and limited content from third-party tools (e.g., email headers, calendar events) solely for automation purposes.
c. Usage Data
- IP address, browser type, pages visited, time spent on site (via cookies or analytics tools).
How We Use Your Data
We use your data to:
- Provide, maintain, and improve the Service.
- Authenticate users and provide account access.
- Process payments and manage subscriptions.
- Diagnose technical issues and improve performance.
- Comply with legal obligations.
We do not use your data for marketing purposes without your explicit consent
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Performance of a contract: To provide the automation services you subscribed to.
- Legal obligation: To comply with Irish and EU law.
- Legitimate interest: To maintain and improve the security and performance of our systems.
Data Sharing
- We may share your data with:
- Service providers (e.g., cloud hosting, payment processors, AI tools) under strict data processing agreements.
- Legal authorities if required by law, regulation, or court order.
We do not sell or rent your personal data.
International Transfers
Some of our third-party providers may process your data outside the EEA. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
Data Retention
- Data is retained for the duration of your subscription and for a limited period afterward (e.g., 90 days) in case of reactivation or account closure.
- Certain records may be retained longer to comply with legal obligations.
Your Rights
You have the following rights under the GDPR:
- Access: Request a copy of your personal data.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Request limitation of processing.
- Objection: Object to data processing under certain conditions.
- Portability: Receive a copy of your data in a machine-readable format.
To exercise any of these rights, email support@VIAMATION.ie
Cookies and Analytics
We may use cookies or analytics tools to improve your experience. You will be
notified upon first visit and given options to accept or manage preferences.
Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or posted on our site.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a
complaint with:
Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
+353 57 8684800
https://www.dataprotection.ie